FAQ EN

At Sanctuary Spa, we provide a range of wellness services including massages (Eastern Style, Swedish, Deep Tissue, etc.), facials, body treatments, and relaxation therapies. We also offer customized wellness packages to suit your needs.

To make a reservation, first add your desired treatments and products to the cart on our website. After that, please proceed to fill out the reservation form to complete your booking.

Yes, we offer pickup services within the Ölüdeniz and Fethiye areas. For locations outside of these areas, pickup may not be available. Please contact us in advance to arrange pickup details.

During your first visit, our team will greet you and guide you through our services. We’ll discuss your needs and preferences to ensure you receive the most suitable treatment. Feel free to ask any questions you may have!

We recommend arriving at least 15 minutes before your scheduled appointment to complete any necessary forms and to fully relax before your treatment begins.

Yes, we provide spa services for adults, and we are a family-friendly spa. Children may be allowed for specific services, but it’s best to check in advance by contacting us to confirm availability and suitability. We also offer traditional and cultural treatments that can be enjoyed by all ages.

We offer disposable bikini and shorts for your convenience. If you prefer, you may also bring your own swimwear or shorts to wear during treatments.

We require a 24-hour notice for cancellations. If you cancel within 24 hours of your appointment, a cancellation fee may apply. Please call us to reschedule or cancel your appointment.

From time to time, we offer special promotions and discounts. Please subscribe to our newsletter or check our website for updates on current offers.

When you purchase a gift card and complete the payment, the system automatically sends a coupon code to the recipient. They can use this code as payment while making a reservation through the system.